How a leading utilities companies transforms their operations and fosters a culture of proactive safety management by breaking down data silos and barriers with SafetyInsights.
Comdain Infrastructure is a key player in Australia's utilities maintenance sector, providing essential services across water, gas, electricity, and telecommunications. Their large operational and field workforce ensures the reliability of critical infrastructure through expert maintenance, construction, and emergency response. Operating in highly regulated environments, they prioritise safety and operational excellence. They have been providing operations, maintenance, and capital works services for Multinets' 10,000 km of natural gas networks since 2012.
The gas distribution contract was SafetyInsights' initial engagement with Comdain Infrastructure. For this, there were 350 internal and external personnel that worked on the project, with 85% being field-based. Given the high volume of people engaged and the environments in which they operate, such as roadways with heavy traffic, field workforce safety is a top priority for the company.
SafetyInsights has been a game-changer in our ability to plan for rapid business growth, supporting safety operations as we scale.
The Challenge
Despite consistently meeting monthly safety performance KPIs, the Contract Manager was noticing some contractors were performing poorly against particular audit categories. The overarching score did not show the full picture, highlighting the importance of data granularity, transparency and the importance of looking beyond the top line. This hindered Comdain Infrastructure’s ability to make timely, accurate decisions to mitigate risk across the project.
A comprehensive health and safety audit highlighted the fragmented nature of data collection, with information dispersed across various systems with limited integration. This division of data drove a reliance on lagging indicators, hindering the ability to anticipate and prevent potential safety incidents.
As historical data was housed across different data silos, it limited the clients ability to map trending behaviours and patterns - a critical component to the understand the underlying causes of workplace incidents. Furthermore, data granularity became an issue, suggesting a need for a tool that enabled data discovery and insights.:
Our Solution
To move beyond mere compliance and build a proactive, data-driven safety culture, our client needed an end-to-end solution for real-time incident monitoring and safety management. Key requirements included centralised data collation, advanced analytics, and robust visualisations to support faster responses, greater transparency and data granularity. The desired solution also needed to streamline workflows and processes, facilitate digital safety audit management, and deliver robust tracking of improvement initiatives.
SafetyInsights provided the client with a seamless, data-centric approach, ensuring a single source of truth across the organisation. A core priority for Comdain Infrastructure was their ability to respond to workplace safety incidents effectively, focusing on transparency and swift resolution. SafetyInsights' robust Incident Monitoring tool was critical in achieving this outcome. Features like visual body impact mapping for in-depth injury analysis and trend identification helped to highlight high-risk areas within operations, enabling targeted interventions.
Further strengthening the client’s safety framework, SafetyInsights’ root cause analysis capabilities have been fundamental to uncovering the underlying causes of incidents and identifying recurring patterns. This analytical depth has empowered Comdain Infrastructure to make data-informed decisions that prevent future occurrences and support a culture of continuous improvement.
The Impact
SafetyInsights enabled the client to achieve a significant enhancement in its safety culture, transitioning from reactive to proactive safety management. Through the adoption of the solution, the client was able to achieve data transparency and remove barriers to accurate information sharing and decision-making. This success drove the following key outcomes:
Operational Management
Field supervisors benefited from real-time access to safety compliance data on mobile devices, which led to a 35% boost in field efficiency. The introduction of digital audit capture via tablets cut audit processing time in half, while also allowing earlier identification and 40% faster resolution of safety issues. Strategic and operational dashboards provided transparent, real-time oversight of safety outcomes, helping to embed data-driven decision making into daily operations.
Safety Management
SafetyInsights enabled consistent and seamless collection of safety performance and compliance data, eliminating data silos and establishing a single source of truth. With near real-time data availability, safety teams could identify emerging risks 25% faster, enabling more proactive mitigation. Managers gained new capabilities to track and evaluate safety improvement, increasing visibility of their performance while also reducing the time spent preparing compliance reports by 60%. Enhanced transparency and governance strengthened accountability across the organisation, supporting a culture of continuous safety improvement.
Contractor Managment
Standardised data collection and reporting ensured consistent safety practices across all contractors, delivering 100% coverage in safety reporting. This visibility led to a 30% improvement in contractor compliance rates and a 30% reduction in safety incidents. The solution empowered the organisation to apply the same level of accountability and oversight to their contractors as they do internally, reinforcing safety performance across the entire workforce.
Key Results
Improvement in early safety risk detection and reporting
Improvement in resolution of safety issues
Improvement in field workforce efficiency
Improvement in contractor compliance rates
Testimonial
“SafetyInsights has helped revolutionised the safety culture throughout our business. We needed data and insights to support our transformation to an engrained behavioural safety culture. We can now be confident that all the data we use in our decision-making is accurate, and up-to-date - allowing us to be more informed than ever. It has been a game-changer in our ability to track and evidence the ongoing cultural transformation. Now our whole team has adopted an engrained safety awareness and call to action to prevent safety near misses and incidents.”
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